Hoarding and squalor support specialist working in Melbourne home

Hoarding & Squalor Support

Reclaiming a safe home takes more than a clean-up. My Inclusion's trauma-informed specialists work at your pace, addressing the root causes of hoarding while helping you rebuild functional, comfortable living spaces.

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Living with hoarding disorder is isolating. Rooms become unusable. Visitors stop coming. Fire safety, hygiene, and physical mobility are compromised. And the shame that surrounds hoarding often prevents people from asking for help. If this sounds familiar, whether for you or someone you care about, you are not alone. And you do not need to have everything figured out before reaching out. My Inclusion's hoarding and squalor support service starts wherever you are and moves at the speed that feels right for you.

Key Benefits

Trauma-informed approach grounded in safety and respect

Personalised care plans based on individual assessment

Hands-on decluttering support in your own home

Cycle-of-change model for sustainable behaviour change

Skip hire and rubbish removal coordination

Professional trauma cleaning for squalor situations

Ongoing support to prevent re-accumulation

Partnerships with councils, OTs, and community services

Our Process

Confidential Conversation

Call us or fill in a form. We listen to your situation without judgement. This first step is free and completely confidential.

Home Assessment

With your permission, we visit your home to understand the extent of the situation. We assess safety risks, living conditions, and your emotional readiness for change.

Care Plan Development

We create a detailed, individualised care plan that outlines the approach, timeline, and services involved. You review and approve the plan before any work begins.

Hands-On Support

Our support workers begin working alongside you. Sessions are scheduled at times that suit you and progress at a pace you are comfortable with.

This Is Not a Cleaning Service

Many hoarding interventions fail because they focus on removing items without addressing the behaviours and emotions behind the accumulation. A forced clean-out often causes significant distress and leads to re-accumulation within months. My Inclusion takes a fundamentally different approach.

Our cycle-of-change model puts you in control. We use a structured, evidence-based framework that recognises hoarding recovery happens in stages: pre-contemplation, contemplation, preparation, action, and maintenance. Our specialists assess where you are in this cycle and tailor their support to match. If you are not ready to let go of items, we do not force it. We work on building motivation and coping strategies first.

Hands-on decluttering with dignity. When you are ready, our support workers sit beside you in your home and work through the decluttering process together. Every decision about what stays and what goes is yours. We provide the structure, encouragement, and practical support to make progress achievable and sustainable.

Lasting change through skill development. Decluttering a room is one day’s work. Preventing re-accumulation is a long-term commitment. We build practical skills around decision-making, organisation, and routine maintenance. Our ongoing support helps you develop new patterns that last beyond our involvement.

Partnerships that strengthen outcomes. My Inclusion partners with local councils, allied health professionals, occupational therapists, and community organisations across Melbourne’s eastern suburbs. This network means we can coordinate wraparound support that addresses hoarding from multiple angles: psychological, practical, and social.

What Our Participants Say

Real stories from real people whose lives have been transformed through personalised NDIS support.

“My Inclusion helped me understand my NDIS plan for the first time. Kasia took the time to explain everything and connected me with providers I actually trust.”

Participant, Hawthorn
Support Coordination

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Hoarding & Squalor Support Questions

Will you throw away my belongings without my permission?

Never. Every decision about what stays and what goes is made by you. Our support workers are there to guide, encourage, and assist, but you remain in control at all times. We understand the emotional attachment to possessions and we will never override your choices.

How long does the hoarding support process take?

There is no fixed timeline. Some participants see significant progress within weeks, while others benefit from months of ongoing support. Our approach is guided by your pace, not a clock. We adjust the care plan as you progress and never rush the process.

Can you help if the situation is a health or safety emergency?

Yes. For urgent squalor situations where health and safety are immediately at risk, we can coordinate a faster response involving professional cleaning services, waste removal, and council liaison. Contact us and explain the urgency so we can prioritise appropriately.

Do you work with people who have not been diagnosed with hoarding disorder?

Yes. You do not need a formal diagnosis to access our support. Many of our clients are referred by family members, support coordinators, or council workers who have concerns about living conditions. We assess each situation individually and provide support based on need, not labels.

Is this service covered by NDIS funding?

Hoarding and squalor support can be funded through several NDIS categories, depending on how your plan is structured. We can help you and your support coordinator identify the appropriate funding line items. The service is also accessible through some council-funded programs and other pathways.

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Ready to Get the Support You Deserve?

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